Call Center Team Leader - PT Danarta Anugrah Divina
PT Danarta Anugrah Divina is seeking a dynamic and results-driven Call Center Team Leader to join our team in Palembang, Sumatera Selatan. In this pivotal role, you will oversee daily operational activities, inspire your team to exceed performance targets, and ensure exceptional customer service. Our company, based in the heart of Palembang, is a leading provider of innovative solutions in the telecommunications industry, and we are committed to fostering a culture of excellence and continuous improvement.
As a Call Center Team Leader at PT Danarta Anugrah Divina, you will be responsible for managing a team of 5-7 customer service representatives, ensuring they are equipped with the necessary tools and knowledge to deliver outstanding service. You will also be involved in developing and implementing training programs to enhance the skills of your team, and you will play a key role in monitoring and analyzing customer feedback to identify areas for improvement.
📋 Tanggung Jawab Pekerjaan
- Oversee daily operational activities of the call center team
- Inspire and motivate team members to exceed performance targets
- Manage and develop a team of 5-7 customer service representatives
- Ensure high levels of customer satisfaction through effective communication and problem-solving
- Develop and implement training programs to enhance team skills
- Monitor and analyze customer feedback to identify areas for improvement
- Utilize CRM software such as Salesforce or Zoho to manage customer interactions and data
- Collaborate with other departments to ensure seamless customer service across the organization
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Communications, or a related field
- Minimum of 3 years of experience in a leadership role within a call center or customer service environment
- Proven track record of successfully managing and developing a team
- Strong understanding of CRM software and customer relationship management principles
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet tight deadlines
- Certification in customer service or a related field is a plus
- Fluency in both written and spoken Indonesian is required
🛠️ Keahlian
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