Senior Digital Customer Experience Specialist - Fintech Industry

Sigma Global Technology · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 8000000 - 9000000
Sigma Global Technology is seeking a talented Senior Digital Customer Experience Specialist to join our dynamic fintech team in Canggu, Bali. In this role, you will be responsible for enhancing the digital customer experience by leveraging data-driven insights and innovative technologies. The ideal candidate will have a strong background in digital customer experience, a passion for the fintech industry, and a commitment to delivering exceptional service.

📋 Tanggung Jawab Pekerjaan

Develop and implement strategies to improve digital customer experience across all touchpoints.,Analyze customer data to identify trends and opportunities for enhancement.,Collaborate with cross-functional teams to design and launch new digital customer experience initiatives.,Monitor and measure the effectiveness of digital customer experience initiatives using relevant metrics and KPIs.,Provide leadership and mentorship to junior team members.,Stay up-to-date with industry trends and best practices in digital customer experience.,Ensure compliance with relevant regulations and standards in the fintech industry.

🎓 Kualifikasi & Syarat

Bachelor's degree in a related field or equivalent experience.,5+ years of experience in digital customer experience, preferably in the fintech industry.,Strong understanding of customer journey mapping and digital customer experience design.,Proficiency in data analysis tools and techniques.,Excellent communication and interpersonal skills.,Ability to work independently and as part of a team in a fast-paced environment.,Familiarity with fintech products and services is a plus.

🛠️ Keahlian

Digital customer experience designData analysisCustomer journey mappingProject managementCommunication and interpersonal skillsIndustry knowledge in fintech
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