Mandarin Non-Voice Customer Service Representative - Live Chat & Email Support

Join KAALI HR as a Mandarin Non-Voice Customer Service Representative and become part of a dynamic team dedicated to delivering exceptional support through live chat and email. This role is perfect for fluent Traditional Mandarin speakers who thrive in a fast-paced environment. Located in the vibrant city of Bali, you'll be part of a growing company that values innovation and customer satisfaction. Our team is committed to providing top-notch service, and we're looking for someone who can communicate effectively in Mandarin and English to assist our international clients.

In this role, you'll handle live chat and email support for our clients, ensuring their queries are addressed promptly and professionally. You'll work closely with our team to resolve issues, provide solutions, and maintain a high level of customer satisfaction. This is an excellent opportunity to enhance your customer service skills while working in a supportive and collaborative environment.

📋 Tanggung Jawab Pekerjaan

• Provide live chat and email support to clients in Mandarin and English.
• Resolve customer inquiries and issues efficiently and professionally.
• Maintain a high level of customer satisfaction by ensuring timely responses.
• Work closely with the team to provide comprehensive support solutions.
• Monitor and analyze customer interactions to identify areas for improvement.
• Adhere to company policies and procedures to ensure consistent service quality.
• Participate in team meetings and training sessions to stay updated on best practices.
• Contribute to the team's overall performance and success.

🎓 Kualifikasi & Syarat

• Fluent in Traditional Mandarin and proficient in English.
• Previous experience in customer service, either in a corporate or retail environment.
• Excellent written and verbal communication skills.
• Strong problem-solving and multitasking abilities.
• Ability to work well under pressure and meet tight deadlines.
• Experience with live chat and email support tools such as Zendesk, LiveChat, or similar platforms.
• Basic understanding of CRM systems and customer service software.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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