Key Accounts Executive (Corporate Customer Support) - Smart Mobility SaaS Leader

Join Cartrack, a global leader in smart mobility SaaS solutions with over 2 million subscribers across 23 countries. As a Key Accounts Executive in our Bali office, you will play a pivotal role in nurturing and expanding our corporate customer base. In this dynamic role, you'll be responsible for building and maintaining strong relationships with key clients, ensuring their needs are met, and driving revenue growth. This is an exciting opportunity to be part of a company that is at the forefront of the smart mobility revolution.

As a Key Accounts Executive, you will work closely with our sales, marketing, and technical teams to deliver exceptional customer service and support. You will be responsible for managing a portfolio of high-value accounts, providing strategic guidance, and ensuring customer satisfaction. This role offers a unique chance to make a significant impact on our business, while enjoying the vibrant culture and beautiful surroundings of Bali.

Cartrack is committed to fostering a diverse and inclusive workplace. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth. If you are a results-driven professional with a passion for smart mobility and a desire to build long-lasting relationships, we would love to hear from you.

📋 Tanggung Jawab Pekerjaan

• Manage and grow a portfolio of key corporate accounts, ensuring customer satisfaction and loyalty.
• Build and maintain strong relationships with clients through regular communication and proactive engagement.
• Provide strategic guidance and support to clients, helping them maximize the value of our smart mobility solutions.
• Work closely with the sales, marketing, and technical teams to ensure seamless delivery of our products and services.
• Monitor and analyze customer data to identify trends, opportunities, and areas for improvement.
• Collaborate with cross-functional teams to develop and implement customer success strategies.
• Stay up-to-date with industry trends, competitor activities, and market developments.
• Represent Cartrack at industry events, conferences, and client meetings.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 5 years of experience in sales, account management, or customer success roles in the technology or smart mobility industry.
• Proven track record of successfully managing and growing key accounts.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving skills.
• Proficiency in English, both written and spoken.
• Certification in sales or customer success (e.g., CSM, CSP) is a plus.
• Familiarity with CRM tools such as Salesforce or HubSpot is a plus.

🛠️ Keahlian

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